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FAQ

Do you have questions?

You're probably not alone... from questions about restoring your favorite iPhone photos to finding out if it's possible to fix your 2007 iMac, we've probably heard it all!  Here are some pretty commonly asked questions.  

  • Do you only fix Apple products?
    We service computers of all kinds! Although Apple products are our speciality, we are happy to offer repairs on PCs and game consoles as well. Does your Nintendo Switch joy-con have drift? Does your xBox have a loose HDMI port? Come see what our service technicians can do to get you back on the battlefield! Unfortunately, at this point in time, we cannot offer mobile device repair on non-Apple phones.
  • Can you get my stuff off my computer?
    We are happy to provide data recovery at Capitol Macintosh! There are a few things to consider with data recovery though. MacBooks: We can only recover data in store from MacBooks up to 2017. This is when Apple started transitioning to the T2 chip in their machines. For MacBooks 2018 and later, we may be able to recover data in store. But if we are unable to do so, we can refer you to our partnered data recovery specialist that services these newer model Apple laptops. iMacs: We can only recover data from iMacs up until 2019. This is when Apple transitioned their desktops to their own chips. For 2020 iMac hard drives, we may be able to recover data in store. But if we are unable to do so, we can refer you to our partnered data recovery specialist that services hard drives from 2020 iMacs. PCs: We have much more leeway, and are more likely to be able to recover data off of your machine. After Late-2020: Whether your Apple machine is a laptop or desktop, in late 2020, Apple started adding their proprietary Silicon chip. Although this guarantees a much more secure hard drive, it also extends to recovering data off of the machine. In these cases, our data recovery partner may be able to extract information off of Apple Silicon chip models (Late 2020 to present). Our data recovery partner is the best in the country, with a certified ISO 5 clean room. If going this route, the service does start at around $1000 if they can recover your data. We can ship your drive or device to them for a free evaluation to determine severity of failure and complexity of work involved to recover the data. If you choose not to proceed, or they can not recover the data, there is no charge.
  • Can you fix my iPhone?
    We are happy to offer many repair options for your iPhone. We can replace the following parts: Display (Screen) Battery Camera Speaker Unfortunately, at this point in time, we cannot offer mobile device repair on non-Apple phones
  • Can you buy and sell my old stuff?
    We are happy to offer a wide selection of pre-owned MacBooks, iMacs, and iPads. Our inventory changes regularly, so check back often to see what we currently have in stock. Unfortunately, we cannot purchase devices from individuals.. We lack the special license required, but we are happy to recycle your old computers that you don't want to have laying around anymore.
  • What payment options do you accept?
    Our store is happy to accept cash, checks / ACH, and all major credit cards (with a 3% processing fee).
  • Do you have parking?
    Definitely! We have two convenient on-street parking spots directly in front of our shop for quick and easy access. We also have an off-street parking lot behind our building if you'd rather park with extra space for your vehicle.
  • Are you near public transport?
    Yes! The 1 bus line stops in front of our shop near the corner of E Michigan ave and Clemens in the Eastside neighborhood of Lansing. It's less than a 10 minute bus ride from campus to our doorstep.
  • What does your TLC include?
    - Diagnostics - Malware Removal - System Maintenance - Hard Drive Structure Repair - Disk Volume Repair - Remove Unnecessary Files - Customize Fan Control and more
  • Is your service warrantied?
    Yes, we stand by our work! All of our labor is warrantied for 45 days. All Apple-authorized service parts have a 90 day warranty. Non-Apple Parts have their own warranties, please contact us for more information.
  • My Mac won't turn on, is there anything I can try at home?
    The SMC is responsible for managing power on your Mac. Resetting it can resolve certain uncommon issues related to power or thermal management. Mac with Apple Silicon Make sure that your Mac is plugged into a power source. Then either restart it or shut it down and turn it on again. No other steps are necessary for Mac computers with Apple silicon. Notebook computer with the T2 chip Before resetting the SMC, follow these steps: Shut down your Mac, if possible. Press and hold the power button for 10 seconds, then release the button. Every Mac has a power button. On notebook computers that have Touch ID, press and hold Touch ID. Wait a few seconds, then press the power button to turn on your Mac. If the issue persists, reset the SMC: Shut down your Mac. On your built-in keyboard, press and hold all of the following keys. Your Mac may turn on. Control on the left-hand side of your keyboard Option (Alt) on the left-hand side of your keyboard Shift on the right-hand side of your keyboard Keep holding all three keys for 7 seconds, then press and hold the power button as well. If your Mac is turned on, it will turn off while you're holding these keys. Keep holding all four keys for another 7 seconds, then release them. Wait a few seconds, then press the power button to turn on your Mac. Desktop computer with the T2 chip Shut down your Mac, then unplug the power cable. Wait 15 seconds, then plug the power cable back in. Wait 5 seconds, then press the power button to turn on your Mac. Older Intel-Based MacBooks Shut down your Mac. On your built-in keyboard, press and hold all of these keys: Shift on the left-hand side of your keyboard Control on the left-hand side of your keyboard Option (Alt) on the left-hand side of your keyboard While holding all three keys, press and hold the power button as well. Keep holding all four keys for 10 seconds. Release all keys, then press the power button to turn on your Mac. Older Intel-Based iMacs & Desktops Shut down your Mac, then unplug the power cable. Wait 15 seconds, then plug the power cable back in. Wait 5 seconds, then press the power button to turn on your Mac.
  • My Mac is acting weird, is there anything I can try at home?
    Settings that can be stored in NVRAM include sound volume, display resolution, startup disk selection, time zone and recent kernel panic information. The settings stored in NVRAM depend on your Mac and the devices you’re using with your Mac. How to Reset NVRAM / PRAM: Shut down your Mac, then turn it on and immediately press and hold these four keys together: Option, Command, P and R. You can release the keys after about 20 seconds, during which your Mac might appear to restart. On Mac computers that play a startup sound, you can release the keys after the second startup sound. On Mac computers that have the Apple T2 Security Chip, you can release the keys after the Apple logo has appeared and disappeared for the second time.
  • How can I back up my Mac?
    Backing up everything on your Mac with Time Machine: Connect an external storage device, such as a USB or Thunderbolt drive. Learn more about backup disks that you can use with Time Machine. Open Time Machine preferences from the Time Machine menu in the menu bar. Or choose Apple menu  > System Preferences, then click Time Machine. Click Select Backup Disk. Select the name of your disk, then click Use Disk. Time Machine immediately begins making periodic backups—automatically and without further action by you. Backing up your Desktop & Documents with iCloud: From your Mac, choose Apple menu  > System Preferences. Click Apple ID, then click iCloud. In macOS Mojave or earlier, choose Apple menu  > System Preferences, then click iCloud. Make sure that iCloud Drive is turned on. Next to iCloud Drive, click Options. Choose Desktop & Documents Folders. Click Done.
  • How can I see how much space I have on my Mac?
    Find out how much storage space is available Choose Apple menu > About This Mac Click Storage, then click Manage. The categories shown contain the various files on your Mac. (If your Mac has more than one user account, the categories shown are for the user who’s logged in.) Note: The categories do not correspond to specific folders on your Mac. Applications: Contains all the apps installed on your Mac (excluding system applications). Note: If you partitioned your hard disk, this category shows the amount of storage for apps installed on the macOS partition (the startup disk). Documents: Contains files in your home folder that aren’t included in other categories, such as Pages documents and PDFs. It also includes videos and photos that are not managed by your photo library (for example, an image that a friend shares with you using AirDrop). iCloud Drive: Contains all files stored in iCloud Drive. It may also contain files in your Desktop and Documents folders if you store them in iCloud Drive. iOS Files: Contains iOS backups and firmware. TV, Music, Books, and Podcasts: Each app category contains purchases from that specific app, which can be removed from your Mac and downloaded again. Mail: Contains emails and attachments. Messages: Contains content from Messages conversations, including attachments. Music Creation: Contains content from GarageBand, Logic, and MainStage. Photos: Contains your System Photo Library (see the Apple Support article Designate a System Photo Library in Photos). Trash: Contains items you deleted (items deleted from iCloud Drive are not included in the amount of storage space). Note: If you partitioned your hard disk, Trash size is provided for the Trash on the disk macOS is installed on (the startup volume). Other Users: Contains files created and modified by other user accounts on your Mac. macOS: Contains macOS system applications and files. Examples include Mail, Terminal, and Calculator. System Data: Contains files that don’t fall into the categories listed here. This category primarily includes files and data used by the system, such as log files, caches, VM files, and other runtime system resources. Also included are temporary files, fonts, app support files, and plug-ins. You can’t manage the contents of this category. The contents are managed by macOS, and the category varies in size depending on the current state of your Mac. You can manage your data that falls outside the other categories using Finder or the 3rd party apps that created it.
  • How can I free up some space on my Mac?
    Optimize storage space Choose Apple menu > About This Mac, click Storage, then click Manage. MacOS calculates how much space is being used by different categories. Note: Wait until all categories are finished being calculated to ensure you’re seeing the accurate amount of space. Values are refined as each category is calculated. View the recommendations and decide how to optimise storage on your Mac. Move or delete files: Choose Apple menu > About This Mac, click Storage, then click Manage. Click a category in the sidebar: Applications, Music, TV, Messages and Books: These categories list files individually. To delete an item, select the file, then click Delete. Note: If you delete an item that you got from the iTunes Store, the App Store or Apple Books using your Apple ID, the item is still in iCloud, and you can download it again. Documents: See all the documents on your Mac. You can quickly view large files or downloads by clicking the corresponding button, and sort files by clicking Name, Kind, Last Accessed or Size near the top of the window. You can also click File Browser to view the contents and amount of storage used by various folders in your file system. Note: Some folders and files that are already represented by categories in the sidebar — other than Documents — are dimmed. To delete a file, select it, then click Delete; click Show in Finder to view the file in the Finder. iCloud Drive, Photos, Music Creation and Mail: These categories provide general recommendations for optimising storage. To accept the recommendation, click the button. iOS files: See iOS backup and firmware files listed individually. To delete an item, select the file, then click Delete. Bin: Click Empty Bin to erase all the items in the Bin.
  • Are there keyboard shortcuts for Mac?
    Mac keyboard shortcuts By pressing certain key combinations, you can do things that normally need a mouse, trackpad, or other input device. To use a keyboard shortcut, press and hold one or more modifier keys and then press the last key of the shortcut. For example, to use Command-C (copy), press and hold the Command key, then the C key, then release both keys. Mac menus and keyboards often use symbols for certain keys, including modifier keys: Command (or Cmd) ⌘ Shift ⇧ Option (or Alt) ⌥ Control (or Ctrl) ⌃ Caps Lock ⇪ Fn On keyboards made for Windows PCs, use the Alt key instead of Option, and the Windows logo key instead of Command. Some keys on some Apple keyboards have special symbols and functions, such as for display brightness , keyboard brightness , Mission Control, and more. If these functions aren't available on your keyboard, you might be able to reproduce some of them by creating your own keyboard shortcuts. To use these keys as F1, F2, F3, or other standard function keys, combine them with the Fn key. Cut, copy, paste, and other common shortcuts Command-X: Cut the selected item and copy it to the Clipboard. Command-C: Copy the selected item to the Clipboard. This also works for files in the Finder. Command-V: Paste the contents of the Clipboard into the current document or app. This also works for files in the Finder. Command-Z: Undo the previous command. You can then press Shift-Command-Z to Redo, reversing the undo command. In some apps, you can undo and redo multiple commands. Command-A: Select All items. Command-F: Find items in a document or open a Find window. Command-G: Find Again: Find the next occurrence of the item previously found. To find the previous occurrence, press Shift-Command-G. Command-H: Hide the windows of the front app. To view the front app but hide all other apps, press Option-Command-H. Command-M: Minimize the front window to the Dock. To minimize all windows of the front app, press Option-Command-M. Command-O: Open the selected item, or open a dialog to select a file to open. Command-P: Print the current document. Command-S: Save the current document. Command-T: Open a new tab. Command-W: Close the front window. To close all windows of the app, press Option-Command-W. Option-Command-Esc: Force quit an app. Command–Space bar: Show or hide the Spotlight search field. To perform a Spotlight search from a Finder window, press Command–Option–Space bar. (If you use multiple input sources to type in different languages, these shortcuts change input sources instead of showing Spotlight. Learn how to change a conflicting keyboard shortcut.) Control–Command–Space bar: Show the Character Viewer, from which you can choose emoji and other symbols. Control-Command-F: Use the app in full screen, if supported by the app. Space bar: Use Quick Look to preview the selected item. Command-Tab: Switch to the next most recently used app among your open apps. Shift-Command-5: In macOS Mojave or later, take a screenshot or make a screen recording. Or use Shift-Command-3 or Shift-Command-4 for screenshots. Learn more about screenshots. Shift-Command-N: Create a new folder in the Finder. Command-Comma (,): Open preferences for the front app. Sleep, log out, and shut down shortcuts You might need to press and hold some of these shortcuts for slightly longer than other shortcuts. This helps you to avoid using them unintentionally. Power button: Press to turn on your Mac or wake it from sleep. Press and hold for 1.5 seconds to put your Mac to sleep.* Continue holding to force your Mac to turn off. Option–Command–Power button* or Option–Command–Media Eject : Put your Mac to sleep. Control–Shift–Power button* or Control–Shift–Media Eject : Put your displays to sleep. Control–Power button* or Control–Media Eject : Display a dialog asking whether you want to restart, sleep, or shut down. Control–Command–Power button:* Force your Mac to restart, without prompting to save any open and unsaved documents. Control–Command–Media Eject : Quit all apps, then restart your Mac. If any open documents have unsaved changes, you will be asked whether you want to save them. Control–Option–Command–Power button* or Control–Option–Command–Media Eject : Quit all apps, then shut down your Mac. If any open documents have unsaved changes, you will be asked whether you want to save them. Control-Command-Q: Immediately lock your screen. Shift-Command-Q: Log out of your macOS user account. You will be asked to confirm. To log out immediately without confirming, press Option-Shift-Command-Q. * Does not apply to the Touch ID sensor. Finder and system shortcuts Command-D: Duplicate the selected files. Command-E: Eject the selected disk or volume. Command-F: Start a Spotlight search in the Finder window. Command-I: Show the Get Info window for a selected file. Command-R: (1) When an alias is selected in the Finder: show the original file for the selected alias. (2) In some apps, such as Calendar or Safari, refresh or reload the page. (3) In Software Update preferences, check for software updates again. Shift-Command-C: Open the Computer window. Shift-Command-D: Open the desktop folder. Shift-Command-F: Open the Recents window, showing all of the files you viewed or changed recently. Shift-Command-G: Open a Go to Folder window. Shift-Command-H: Open the Home folder of the current macOS user account. Shift-Command-I: Open iCloud Drive. Shift-Command-K: Open the Network window. Option-Command-L: Open the Downloads folder. Shift-Command-N: Create a new folder. Shift-Command-O: Open the Documents folder. Shift-Command-P: Show or hide the Preview pane in Finder windows. Shift-Command-R: Open the AirDrop window. Shift-Command-T: Show or hide the tab bar in Finder windows. Control-Shift-Command-T: Add selected Finder item to the Dock (OS X Mavericks or later) Shift-Command-U: Open the Utilities folder. Option-Command-D: Show or hide the Dock. Control-Command-T: Add the selected item to the sidebar (OS X Mavericks or later). Option-Command-P: Hide or show the path bar in Finder windows. Option-Command-S: Hide or show the Sidebar in Finder windows. Command–Slash (/): Hide or show the status bar in Finder windows. Command-J: Show View Options. Command-K: Open the Connect to Server window. Control-Command-A: Make an alias of the selected item. Command-N: Open a new Finder window. Option-Command-N: Create a new Smart Folder. Command-T: Show or hide the tab bar when a single tab is open in the current Finder window. Option-Command-T: Show or hide the toolbar when a single tab is open in the current Finder window. Option-Command-V: Move the files in the Clipboard from their original location to the current location. Command-Y: Use Quick Look to preview the selected files. Option-Command-Y: View a Quick Look slideshow of the selected files. Command-1: View the items in the Finder window as icons. Command-2: View the items in a Finder window as a list. Command-3: View the items in a Finder window in columns. Command-4: View the items in a Finder window in a gallery. Command–Left Bracket ([): Go to the previous folder. Command–Right Bracket (]): Go to the next folder. Command–Up Arrow: Open the folder that contains the current folder. Command–Control–Up Arrow: Open the folder that contains the current folder in a new window. Command–Down Arrow: Open the selected item. Right Arrow: Open the selected folder. This works only when in list view. Left Arrow: Close the selected folder. This works only when in list view. Command-Delete: Move the selected item to the Trash. Shift-Command-Delete: Empty the Trash. Option-Shift-Command-Delete: Empty the Trash without confirmation dialog. Command–Brightness Down: Turn video mirroring on or off when your Mac is connected to more than one display. Option–Brightness Up: Open Displays preferences. This works with either Brightness key. Control–Brightness Up or Control–Brightness Down: Change the brightness of your external display, if supported by your display. Option–Shift–Brightness Up or Option–Shift–Brightness Down: Adjust the display brightness in smaller steps. Add the Control key to this shortcut to make the adjustment on your external display, if supported by your display. Option–Mission Control: Open Mission Control preferences. Command–Mission Control: Show the desktop. Control–Down Arrow: Show all windows of the front app. Option–Volume Up: Open Sound preferences. This works with any of the volume keys. Option–Shift–Volume Up or Option–Shift–Volume Down: Adjust the sound volume in smaller steps. Option–Keyboard Brightness Up: Open Keyboard preferences. This works with either Keyboard Brightness key. Option–Shift–Keyboard Brightness Up or Option–Shift–Keyboard Brightness Down: Adjust the keyboard brightness in smaller steps. Option key while double-clicking: Open the item in a separate window, then close the original window. Command key while double-clicking: Open a folder in a separate tab or window. Command key while dragging to another volume: Move the dragged item to the other volume, instead of copying it. Option key while dragging: Copy the dragged item. The pointer changes while you drag the item. Option-Command while dragging: Make an alias of the dragged item. The pointer changes while you drag the item. Option-click a disclosure triangle: Open all folders within the selected folder. This works only when in list view. Command-click a window title: See the folders that contain the current folder. Learn how to use Command or Shift to select multiple items in the Finder. Click the Go menu in the Finder menu bar to see shortcuts for opening many commonly used folders, such as Applications, Documents, Downloads, Utilities, and iCloud Drive.
  • How do I back up my iPhone?
    Backing up using iCloud: Go to Settings > [your name] > iCloud > iCloud Backup. Turn on iCloud Backup. iCloud automatically backs up your iPhone daily when iPhone is connected to power, locked, and connected to Wi-Fi. Note: On models that support 5G, your carrier may give you the option to back up iPhone using your cellular network. Go to Settings > [your name] > iCloud > iCloud Backup, then turn on or off Backup Over Cellular. To perform a manual backup, tap Back Up Now. To view your iCloud backups, go to Settings > [your name] > iCloud > Manage Storage > Backups. To delete a backup, choose a backup from the list, then tap Delete Backup. Backing up using your Mac: Connect iPhone and your computer with a cable. In the Finder sidebar on your Mac, select your iPhone. To use the Finder to back up iPhone, macOS 10.15 or later is required. With earlier versions of macOS, use iTunes to back up iPhone. At the top of the Finder window, click General. Select “Back up all of the data on your iPhone to this Mac.” To encrypt your backup data and protect it with a password, select “Encrypt local backup.” Click Back Up Now. Backing up using Windows: Connect iPhone and your computer with a cable. In the iTunes app on your PC, click the iPhone button near the top left of the iTunes window. Click Summary. Click Back Up Now (below Backups). To encrypt your backups, select “Encrypt local backup,” type a password, then click Set Password. To see the backups stored on your computer, choose Edit > Preferences, then click Devices. Encrypted backups have a lock icon in the list of backups.
  • How can I see how much space I have on my iPhone?
    Checking your storage on your iPhone or iPad: Go to Settings > General > [Device] Storage. You may see a list of recommendations for optimizing your device's storage, followed by a list of installed apps and the amount of storage each one uses. Tap an app's name for more information about its storage. Cached data and temporary data may not be counted as usage. In the detailed view you can: Offload the app, which frees up storage used by the app, but keeps its documents and data. Delete the app, which removes the app and its related data. Depending on the app, you might be able to delete some of its documents and data. If your device is almost full and can't free up space, you may receive a Storage Almost Full alert. If you receive this alert, you should check the storage recommendations or offload some less frequently used content, such as videos and apps. Checking your storage with Finder or iTunes: On a Mac with macOS Catalina 10.15 or later, open the Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes. Connect your device to your computer. Select your device in the Finder or in iTunes. You'll see a bar that shows how much storage your content uses, split by content type. Move your mouse over the bar to see how much storage each content type is using.
  • How can I try to force restart my iPhone?
    Force Restart on iPhone 8 or later: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button. Force Restart on an iPhone 7: Press and hold both the volume down button and the Sleep/Wake button at the same time. When the Apple logo appears, release both buttons. Force Restart on an iPhone 6s or SE (1st generation): Press and hold both the Sleep/Wake button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • How can I tell what model iPhone I have?
    How to find iPhone model in Settings: Open the Settings app. Go to General > About. In the top bank of entries you’ll see Model Name, which tells you exactly which iPhone model you have. Scroll down to check the capacity of your iPhone, which is something you will want to share if you are thinking of selling it.

Still need help?

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